Global Stakeholder Management & UX Alignment

09-2024 - 03.2025

🎯 Objective

  • Ensure strategic alignment between business goals, user needs, and technical delivery across multiple regions, while driving product success through effective stakeholder collaboration and UX integration.

🧩 My Role

  • Product Owner & Project Lead working with distributed teams and stakeholders across India, the USA, and Singapore.
  • Responsible for facilitating workshops, aligning expectations, and guiding product development with a user-centered focus.

🔍 Challenges

  • Diverse stakeholder expectations and priorities across regions.
  • Communication gaps between business units, development teams, and UX design.
  • Need for a unified product vision aligned with user behavior and business impact.

🚀 Actions Taken

  • Organized and facilitated strategic workshops to align business, UX, and technical teams on MVP scope and roadmap
  • Led discovery sessions and design reviews to ensure UX insights were integrated early in the product lifecycle
  • Maintained continuous communication with regional stakeholders to ensure transparency and shared goals
  • Collaborated with UX designers to define personas, map user journeys, and refine feature designs
  • Translated business requirements into actionable user stories with clear acceptance criteria

✅ Results

  • Improved cross-regional alignment and faster decision-making cycles
  • Increased feature relevance and user satisfaction by grounding design decisions in real user behavior
  • Seamless collaboration between product, UX, and technical teams
  • Accelerated delivery of high-impact features with reduced rework and scope creep

📌 Technologies Used

  • Miro (workshops & journey mapping)
  • JIRA & Confluence (requirements & sprint tracking)
  • Microsoft Teams (stakeholder communication)

🔍 Additional Challenges

  • Legacy systems integration with modern cloud architecture
  • Balancing rapid delivery with regulatory compliance requirements
  • Scaling agile practices across multiple business units with varying digital maturity

🚀 Strategic Approaches

  • Implemented hybrid agile methodology tailored to each team's maturity level
  • Created cross-functional working groups to bridge regional knowledge gaps
  • Established clear governance framework balancing innovation with compliance
  • Developed phased migration strategy for legacy systems with minimal disruption

🔄 Lessons Learned

  • Early stakeholder alignment is critical for successful cross-regional product development
  • Regular user feedback loops significantly reduce rework and increase feature adoption
  • Documentation of decision rationale helps maintain continuity despite team changes
  • Investing in team capability building pays dividends in long-term product quality

Stakeholder. Illustration with icons, arrows and keywords on a black chalkboard background.