Global Stakeholder Management & UX Alignment

09-2024 - 03.2025

Objective

  • Ensure strategic alignment between business goals, user needs, and technical delivery across multiple regions, while driving product success through effective stakeholder collaboration and UX integration.

My Role

  • Product Owner & Project Lead working with distributed teams and stakeholders across India, the USA, and Singapore.
  • Responsible for facilitating workshops, aligning expectations, and guiding product development with a user-centered focus.

Challenges

  • Diverse stakeholder expectations and priorities across regions.
  • Communication gaps between business units, development teams, and UX design.
  • Need for a unified product vision aligned with user behavior and business impact.​

Actions Taken

  • Organized and facilitated strategic workshops to align business, UX, and technical teams on MVP scope and roadmap.

  • Led discovery sessions and design reviews to ensure UX insights were integrated early in the product lifecycle.
  • Maintained continuous communication with regional stakeholders to ensure transparency and shared goals.
  • Collaborated with UX designers to define personas, map user journeys, and refine feature designs.
  • Translated business requirements into actionable user stories with clear acceptance criteria.

Results

  • Improved cross-regional alignment and faster decision-making cycles.
  • Increased feature relevance and user satisfaction by grounding design decisions in real user behavior.
  • Seamless collaboration between product, UX, and technical teams.
  • Accelerated delivery of high-impact features with reduced rework and scope creep.

Technologies Used

  • Miro (workshops & journey mapping).

  • JIRA & Confluence (requirements & sprint tracking).

  • Microsoft Teams (stakeholder communication).

Additional Challenges

  • Legacy systems integration with modern cloud architecture.
  • Balancing rapid delivery with regulatory compliance requirements.
  • Scaling agile practices across multiple business units with varying digital maturity

Strategic Approaches

  • Implemented hybrid agile methodology tailored to each team's maturity level.
  • Created cross-functional working groups to bridge regional knowledge gaps.
  • Established clear governance framework balancing innovation with compliance.
  • Developed phased migration strategy for legacy systems with minimal disruption

Lessons Learned

  • Early stakeholder alignment is critical for successful cross-regional product development.
  • Regular user feedback loops significantly reduce rework and increase feature adoption.
  • Documentation of decision rationale helps maintain continuity despite team changes.
  • Investing in team capability building pays dividends in long-term product quality.

Stakeholder. Illustration with icons, arrows and keywords on a black chalkboard background.